Moving Our Conversations to WhatsApp for Better Connectivity

At Tembusu Law, we’re making a strategic shift in how we communicate with you day-to-day, transitioning from email to WhatsApp. This decision is driven by our commitment to enhance our responsiveness and ensure our communications are as efficient and effective as possible.

Why We’re Using WhatsApp

  • Promptness with Perspective: WhatsApp allows for real-time communication, enabling us to address your needs swiftly within our business hours (Monday to Friday, 9:00 am – 6:00 pm). It’s important to note that while we strive for promptness, our response times (typically within 2 to 3 working days) will be balanced with the need to provide thoughtful, accurate replies and our handling of other concurrent cases.
  • Streamlining Conversations: WhatsApp will allow us to manage our interactions more smoothly, ensuring that we’re always in sync with your needs and queries as they arise.
  • Enhanced Tracking: It provides us with the ability to effectively monitor ongoing and new conversations, ensuring no query goes unanswered.
  • Ease of Sharing: For quick exchanges or when we need to share draft documents or materials that require urgent attention, WhatsApp will facilitate this process seamlessly.

Email for Formal Exchanges

We recognise the importance of formal communication for certain discussions, including sharing larger or more confidential files. Rest assured, email will remain a channel for these types of communications.

    Our Promise to You

    Our move to WhatsApp reflects our dedication to improving our service quality and staying connected in the most convenient way for you. We’re here to support you and ensure that our communication is not only more direct but also more meaningful.

    We’re Here to Assist

    Should you have any questions about this setup or need assistance at any point, please feel free to reach out. Your ease and comfort with this transition are our top priorities.

    Your Feedback is Valuable

    We welcome your thoughts and feedback on this. Your input is crucial as we continue to evolve and improve our services to better meet your needs.

    Thank you for your understanding as well as your continued trust and support. We look forward to continuing our conversations on WhatsApp and enhancing our partnership.